Privacy Policy

About This Policy

This Privacy Policy describes how Pharmazon B2B Portal Pvt. Ltd. ("Pharmazon", "we", "us", "our") collects, uses, stores, and discloses information when you visit pharmazon.in or use any of our services. By using the Pharmazon platform, you agree to the terms of this Privacy Policy.

This policy is compliant with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and India's Digital Personal Data Protection (DPDP) Act, 2023.

Information We Collect

Information You Provide Directly

• Contact Information: Name, email address, mobile number, and city/state when you submit an enquiry or register.
• Business Information: Company name, drug licence number, GST number, product categories, and company description when listing a company.
• Enquiry Content: Requirements, product names, quantities, and messages submitted through contact forms.
• Communications: Emails or messages you send to our support team.

Information Collected Automatically

• Usage Data: Pages visited, search queries, time spent on pages, and navigation patterns.
• Device Information: IP address, browser type, operating system, and screen resolution.
• Cookies & Tracking: Session cookies, preference cookies, and analytics identifiers (see Cookie Policy).

How We Use Your Information

• Connecting buyers and sellers: Sharing your enquiry details (name, phone, requirement) with relevant verified suppliers so they can respond to your requirement.
• Platform operations: Processing registrations, managing listings, and providing customer support.
• Communications: Sending you quotes, supplier responses, platform updates, and (with your consent) newsletters and promotional offers.
• Analytics & Improvement: Understanding how users navigate the platform to improve search results, categories, and user experience.
• Legal compliance: Responding to legal requests, preventing fraud, and enforcing our Terms & Conditions.

Information Sharing

We do not sell, rent, or trade your personal information. We share information only in the following circumstances:

• With Verified Suppliers: When you submit an enquiry, your contact details and requirement are shared with the relevant listed company to enable them to respond directly to you.
• Service Providers: Third-party vendors who assist with hosting, email delivery, SMS notifications, and analytics — bound by confidentiality agreements.
• Legal Requirements: When required by law, court order, or government authority under Indian law.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

Cookies

Pharmazon uses cookies to:

• Maintain your session and remember your preferences.
• Analyse platform traffic using Google Analytics (anonymised IP addresses).
• Improve search relevance based on your browsing history on our platform.

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the platform.

Your Rights

Under applicable Indian privacy law, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to legal retention obligations.
• Withdraw Consent: Opt out of marketing communications at any time by clicking "Unsubscribe" in any email we send.
• Grievance Redressal: Lodge a complaint with our Grievance Officer (details below).

Data Security

We implement industry-standard technical and organisational security measures including:

• SSL/TLS encryption for all data in transit.
• Password hashing and secure storage for account credentials.
• Access control limiting data access to authorised personnel only.
• Regular security audits and vulnerability assessments.

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. Company listing data is retained for the duration of the listing agreement. Enquiry data is retained for up to 3 years for dispute resolution purposes.

Children's Privacy

Pharmazon is a B2B platform intended for business professionals. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately.

Contact & Grievance Officer

For any privacy-related concerns, data requests, or grievances, please contact our designated Grievance Officer: